Complaint Cell has been established at NH&MP Headquarters, Islamabad

On the directions of Inspector General, National Highways & Motorway Police Shaukat Hayat Khan,  a Complaint Cell has been established in the National Highways & Motorway Police Headquarters, Islamabad to resolve the complaints of general public in a shortest possible time. The general public may file their complaints by following ways:

1. By Post:

Incharge Complaint Cell, National Highways & Motorway Police, 

Qaiser Waseem Plaza, 2-A, Sector G-13 Markaz,

Islamabad

2. By Telephone:

Telephone Number. 051-9334414

3. By Fax:

Fax Number. 051-9334551

4.  By E-mail:

E-mail: Feedbacknhmp@gmail.com ,  info@nhmp.gov.pk

While submitting the complaints, NH&MP requests the general public to write clearly

Name, CNIC Number, Email Address, Mailing Address, Contact numbers and Brief Description

Complaints Process Mechanism

On receiving the complaint by any mean (bypost, by person, through phone, e-mail, fax), the same is being sent to the concerned Zonal Commander, an officer of (BS-20), for inquiry and detailed report. Both the parties (complainant and against whom the complaint has been made) are being given full opportunity. Their statements are being recorded.

An average 10 days time is being given to finalize the complaint.

On obtaining the inquiry/detailed report from the concerned Zonal Commander, the complainant is once again contacted by the Incharge Complaint Cell and inquired about his satisfaction and proceedings of inquiry.

Accordingly, the views/comments of the complainant along with complete case comprising the views/comments of the complainant, is being put up to the Inspector General of Police, NH &MP for final decision.

On the final decision by the Inspector General of Police, NH &MP, the complainant is once again informed about the outcome of his complaint.

In case the complainant is not satisfied with the proceedings of first inquiry, the matter is revisited and re-inquiry of the matter is conducted through another officer of senior rank.

Facility of filing of complaints in Federal Ombudsman’s Secretariat

Website:   http://oversea.federalombudsman.gov.pk

Email: hafizahsaan1973@gmail.com, advisor.hakhokhar@ombudsman.gov.pk

Fax number: 92-51-9217256, Phone: 92-51-9217243, Mobile number: 92-300-8487161

Federal (Wafaqi Mohtasib) Ombudsman Secretariat Head Office, 36- Constitution Avenue, Opp. Supreme Court, G-5/2,Islamabad, Pakistan.